FreshGuarantee Terms & Conditions
The coverage insures the parcel and its contents against loss or damage from any external cause while in transit, premises utilized by the insured and in care, custody, or control of carriers. Underwriters shall be liable for the invoice value of the property lost, destroyed, or damaged.
Fine art, cotton, live animals, precious stones and metals, cash in transit, cigarettes, eggs, specie, securities and other negotiable papers, bulk products, laptop computers, computer chips and similar memory devices (MP3 players, etc.) televisions and mobile phones. Merchandise shipped in consignment, memorandum, or approval unless shipped in fulfillment of and order or request.
Excluded countries: Afghanistan, Angola, Bolivia, Iran, Iraq, Nigeria, Paraguay and any other Country that is or may become embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC).
Loss, damage, or non-arrival of any parcel or the contents of said parcel which (a) is addressed, wrapped or packed insufficiently, incorrectly or contrary to the packaging requirements of the carrier being used by the insured or (b) bears a descriptive label or packaging describing the nature of the parcel’s contents. Any parcel containing personal goods to accommodate an employer or employee.
Losses (Claims) being caused by infidelity, dishonesty, or any overt act on the part of the insured, associate in interest, and/or any of the insured’s employees, whether occurring during hours of employment or otherwise, or on the part of custodians (common carriers excepted), or the property insured, unless specifically endorsed herein in writing. Resulting from inherent vice, decay, cleanup costs, loss of market, loss of use, latent defect, delay, changes in temperature or humidity, or other deterioration, any remote or consequential loss, whether or not arising out of a peril insured against. Arising out of loss from delivering the product to someone who obtains it by trick, false pretense, or other fraudulent schemes.
Against loss or damage caused by or arising out of:
a) hostile or warlike action in times of both peace and war, including action hindering, combating, or defending against an actual impending or expected attack;
b) any weapon of combat employing atomic fission/fusion or any other radioactive force in times of both war and peace;
c) insurrection, rebellion, revolution, civil war, usurped power, or action taken by government authority in hindering, combating or defending against such an occurrence, seizure or destruction under quarantine or customs regulations, confiscation by order of any government or public authority or risks of contraband or illegal transportation of trade.
Nuclear Exclusion. Notwithstanding anything herein to the contrary, it is hereby understood and agreed that this policy shall not apply to any loss, damage, or expense due to or resulting from, whether directly or indirectly, nuclear reaction, radiation, or radioactive contamination, no matter what its cause.
It is warranted by the insured that all parcels under this coverage will be shipped in accordance with all regulations of the carrier and amendments thereof.
The insured must wait 5 days for domestic, 7 days for international/APO/FPO/DPO shipments, to file for non- delivery claims.
If damaged, the insured may file a notice of damage with FreshGuarantee immediately.
All claims must be filed within 60 days of shipment to be honored. The insured will submit a completed claim form, copy of the original invoice to the consignee / original invoice from the shipper, whichever is applicable, a signed and dated statement from the consignee / receiving party, proof of damage if applicable and any additional documentation requested to substantiate the loss. Coverage does not include handling fees and insurance fees. All damaged property for which payment (not repair costs), or replacement costs have been made, must, on request, be returned to the Underwriters. Failure to hold the damaged property until the claim is fully resolved will result in the claim’s being denied.
The Insured will have Sixty (60) Calendar Days from the date the claim is filed with FreshGuarantee to furnish any required and/or additional documentation requested by FreshGuarantee to substantiate said claim. Should the insured fail to provide the required and/or additional documentation within Sixty (60) Calendar Days from the date the claim is filed, the Insured’s claim will be closed and coverage considered void. Any covered loss will be promptly paid to the Insured or their assignee after notice of loss or damage and the required documentation has been received and accepted by Underwriters in accordance with all terms and conditions of this coverage, unless property is replaced, at the option of the Underwriters, with like kind, function, and quality.
FreshGuarantee coverage is administered by Online Shipping Insurance Services, Inc. #OG55434 and its UnderwritersLicensed by the CA DOI #0G55434